Yes, the carrier does come to your door for pickup and delivery as long as the carrier can fit on the street. If your assigned carrier is too big to get into your residential area, then the carrier will try getting as close of an option as possible. The driver will work with you on [...]
We encourage all our customers to pay the carrier upon delivery regardless of if they are happy with the services provided. The reason is, it’s the law that a trucker must be paid in full for the services rendered. Furthermore, the carrier is legally allowed to hold your car until they receive payment. Don’t panic! [...]
Your dedicated transport agent can track your shipping progress and keep you updated along the way. Otherwise, you can give us a call on our customer support line and we will let you know the status right away. Additionally, you can track your car in real time with an IoT tracking device that's been specifically [...]
There are multiple factors that determine the delivery time, but before you place an order our representatives will provide an estimated transit time when they give you the quote. Ask your dedicated agent about our expedited auto transport options available.
Before signing any legal documents between you and the carrier (Bill of Lading) on delivery, make sure to inspect the car thoroughly. If you notice any damages, you must note it on the BOL in addition to taking pictures of the damage(s). Request a copy of the BOL from the carrier before they depart. All [...]
In the unlikely event, your car gets damaged during auto transport, you should file a claim with the carrier company as soon as possible. Damages must be noted on the BOL(Bill of Lading) on delivery. Make sure to take pictures of the damage and keep all documentation related to the transport. The sooner you file [...]
While time-frames are not always guaranteed, transportation and logistics companies work hard to ensure that your delivery arrives on schedule. In the event of a delay, they will keep you updated on the situation and work to get your delivery to you as quickly as possible. Ask your agent about the guarantee options we offer.
No, it’s not necessary. We provide door-to-door shipping services, meaning, our drivers will pick up your vehicle at your pickup/delivery address if it’s safe and legal. If the area is not truck friendly, you can always meet the driver at a safe location, as close as possible to the destination of your choosing.
After you sign a contract with us, your assigned specialist will search for a carrier that perfectly suits your needs. Because we work with a large network of car haulers, who have dedicated truckers on a variety of routes, car shipping is a relatively quick process with us. Your agent will provide you with an [...]
You should receive an email immediately once your car shipping order has been dispatched.
