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Will I get assigned a dedicated support agent?

A dedicated support agent is assigned to each auto transport order from start to finish. You can rest assured that the transport support agent will provide a professional and personalized service for your transport.

Will I get assigned a dedicated support agent?2023-02-05T19:05:17-05:00

Do you have extended hours or support after hours?

Our team is dedicated to meeting your needs, no matter the time or place. We offer extended operating hours so that you can get a dedicated agent that can help with unforeseen issues even after normal business hours. No matter what your concern may be, our customer service team is here and available to ensure [...]

Do you have extended hours or support after hours?2023-02-05T18:43:58-05:00

What is terminal-to-terminal car shipping?

This option makes all the responsibility fall on the customer when it comes to dropping off and picking up your vehicle. This is different from door-to-door, which will pick up and drop off your car as close and safely to the pickup and delivery address as possible. Usually, terminal-to-terminal takes a bit longer because the [...]

What is terminal-to-terminal car shipping?2022-11-21T18:12:39-05:00

Can I transport an inoperable vehicle?

Yes, we transport non-running vehicles. Let your agent know that the vehicle is in a non-operable condition so they can source the right carrier.

Can I transport an inoperable vehicle?2022-11-21T18:12:19-05:00

What if the truck is too big for the pickup or drop-off locations?

Most carrier trucks are up to 74 feet long. Which makes it impossible to reach some narrow streets in a residential area. If your assigned carrier is too big to get into your residential area, then the carrier will try getting as close of an option as possible. The driver will work with you on [...]

What if the truck is too big for the pickup or drop-off locations?2022-11-21T18:11:59-05:00

What’s an auto transport carrier?

An auto transport carrier is a company that transports vehicles from one place to another. They usually have a fleet of trucks and trailers that they use to move cars, trucks, vans, and other types of vehicles. Car carriers rely on brokers to find work for their specific routes.

What’s an auto transport carrier?2022-11-21T18:11:27-05:00

What’s an auto transport broker?

Auto transport brokers are trained to not only secure the best price for your car but to secure a certified and licensed carrier that will ensure that you get reliable service when moving!

What’s an auto transport broker?2022-11-21T18:10:59-05:00

What is the Bill of Lading?

Also known as BOL. The bill of lading is a crucial document that must be completed before any cargo can move from one point to another. It's the vehicle inspection report which marks any pre-existing damage on pickup and transport for delivery, as well as documenting any discrepancies after the delivery.

What is the Bill of Lading?2022-11-21T18:10:06-05:00

Can I cancel my transport after the vehicle has been dispatched?

You can cancel anytime before the vehicle has been dispatched and receive a refund. Once your order has been dispatched, you can no longer cancel. If you don't use the truck ordered there is a TONU (Truck Order Not Used) charge. Carrier will be compensated for going to the pickup location.

Can I cancel my transport after the vehicle has been dispatched?2022-11-21T18:10:23-05:00

How do I cancel my order?

Please contact your dedicated representative or our customer support line. We provide a no-charge cancellation, as long as the vehicle wasn't dispatched for a carrier to pick up.

How do I cancel my order?2022-11-21T18:09:11-05:00
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