Top 10 Auto Transport Questions
Yes, the vehicles are insured during transport as all the carriers we work with are certified and insured against the driver’s negligence. This protects both your vehicle and the drivers in case of an accident.
We are proud to offer our customers a wide range of services that are designed to make your life easier. From our online quote and book tool to our door-to-door service, we go above and beyond to make sure your experience with us is a positive one. We have the Knowledge, Experience, and mass network of over 43,000 carriers across the United States. We have direct shipping lanes on popular routes which gives us unbeatable prices that we pass on to our customers.
When you’re ready to get your car transported, the first step is to get a quote. You can get a quote online by filling out our car shipping quote form. Our form will ask you for some basic information about your car and where it’s being shipped to. We’ll then use that information to give you a quote for shipping your car.
After getting a shipping quote, the next step is to book the order. This can be done online or over the phone. Once you have confirmed the order, you will receive a confirmation email with all of the details. If you prefer to book over the phone, just give us a call and a car shipping expert will walk you through the process.
Most carriers allow only up to 100lbs personal items in the truck. However, personal items must be secured safely so that they will not move around and damage the vehicle during transport. Carriers are not responsible for any lost or damaged items.
Yes, the price you receive is the final price you will pay. Insurance included and no hidden fees
No, we do not charge a cancellation fee or any other unnecessary charges. Upon request, we will issue you a refund on any order which has not been dispatched(Carrier not assigned)
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No, there are no hidden charges. Our prices include door-to-door service and insurance so you know what to expect before placing an order with us!
When you’re looking for a car shipping rate, it’s important to know how auto transport works. Prices are based on seasonal market demands and each quote is prepared with these national rates in mind. Be mindful of suspiciously low prices compared to the other quotes you receive. Some issues you may experience with underpriced quotes; No Driver Available / Cancellation, No insurance Coverage, Delayed pickup, Pickup Window Not Flexible, and Bad Rated Driver
Insurance
Yes, the vehicles are insured during transport as all the carriers we work with are certified and insured against the driver’s negligence. This protects both your vehicle and the drivers in case of an accident.
Yes, the price you receive is the final price you will pay. Insurance included and no hidden fees
If you’re transporting your vehicle with personal belongings inside, it’s important to know that those items are not covered by the carrier’s insurance policy. We recommend not placing any valuable items inside your vehicle during transport, as they may be damaged or stolen.
If your vehicle is damaged during transport, please note all damages on the (BOL) Bill of Lading before signing for the release of the vehicle. Take pictures of the damage on-site for claim purposes and then contact the carrier to get the claim process started. Please note that any damage to the interior caused by personal items is not covered by insurance.
If for whatever reason you are not able to work with the carrier directly, you will need to request the insurance packet from your transport agent. This packet will have all of the necessary information to file a claim with the carrier’s insurance
Simply put, no you do not. The carrier will be covering the insurance policy for the entire car shipping duration.
Before Pickup
Most carriers allow only up to 100lbs personal items in the truck. However, personal items must be secured safely so that they will not move around and damage the vehicle during transport. Carriers are not responsible for any lost or damaged items.
There are a few things you can do to prepare your vehicle for auto shipping. First, make sure the car is clean and free of debris. You should also remove any personal items from the car, and take down any antennas or GPS devices. If you have a sunroof, be sure to close it. Finally, check the fluid levels and tires to make sure they are in good condition.
Depends on your vehicle type, shipping distance, and budget. We work with a huge network of car haulers to provide as many options for our customers as possible so they can make a choice that fits their needs. Open and enclosed shipping is relatively the most popular and safest options.
You don’t necessarily have to be there, but someone needs to be available to sign off during the pickup & delivery. Someone also must be there to provide and grab the key back from the driver. If you plan on having someone else sign off for your car on your behalf, try to let your agent know in advance so they know to who they can release the vehicle.
Yes, we provide scheduled pickup/delivery dates that work with your schedule! All you need to do is let your agent know what dates you need your vehicle picked up and we will coordinate with the carrier.
We recommend booking at least two weeks in advance to ensure that your order is secure. We do offer expedited service for faster pickups, but it’s important you let us know if there are any emergencies!
You should allow yourself to have at least 2 weeks of flexibility on your first available car shipping date. The market conditions change often and it’s better to be safe, especially if you need the vehicle picked up/delivered by a certain date. Ask your dedicated agent about guaranteed pickup and delivery services for urgent transport requests.
Unless mentioned otherwise, it’s always assumed the car is in running condition. To load the car onto the car hauler, usually, the driver will slowly drive the car up the ramp onto the trailer. If the car is inoperable then the driver will need to use a winch to load the car. Not all drivers have a winch handy, so if your car is inoperable, make sure to mention this when booking the car shipping order.
You should receive an email immediately once your car shipping order has been dispatched.
After you sign a contract with us, your assigned specialist will search for a carrier that perfectly suits your needs. Because we work with a large network of car haulers, who have dedicated truckers on a variety of routes, car shipping is a relatively quick process with us. Your agent will provide you with an estimated pick-up time and ultimately arrange a date that works best for you.
No, it’s not necessary. We provide door-to-door shipping services, meaning, our drivers will pick up your vehicle at your pickup/delivery address if it’s safe and legal. If the area is not truck friendly, you can always meet the driver at a safe location, as close as possible to the destination of your choosing.
After Pickup
While time-frames are not always guaranteed, transportation and logistics companies work hard to ensure that your delivery arrives on schedule. In the event of a delay, they will keep you updated on the situation and work to get your delivery to you as quickly as possible. Ask your agent about the guarantee options we offer.
In the unlikely event, your car gets damaged during auto transport, you should file a claim with the carrier company as soon as possible. Damages must be noted on the BOL(Bill of Lading) on delivery. Make sure to take pictures of the damage and keep all documentation related to the transport. The sooner you file a claim, the easier it will be to get it resolved.
Before signing any legal documents between you and the carrier (Bill of Lading) on delivery, make sure to inspect the car thoroughly. If you notice any damages, you must note it on the BOL in addition to taking pictures of the damage(s). Request a copy of the BOL from the carrier before they depart. All of this will be useful when you file a claim with the carrier’s insurance company. You can get the trucker certificate of insurance from the carrier or from us.
There are multiple factors that determine the delivery time, but before you place an order our representatives will provide an estimated transit time when they give you the quote. Ask your dedicated agent about our expedited auto transport options available.
Your dedicated transport agent can track your shipping progress and keep you updated along the way. Otherwise, you can give us a call on our customer support line and we will let you know the status right away. Additionally, you can track your car in real time with an IoT tracking device that’s been specifically designed for this task.
We encourage all our customers to pay the carrier upon delivery regardless of if they are happy with the services provided. The reason is, it’s the law that a trucker must be paid in full for the services rendered. Furthermore, the carrier is legally allowed to hold your car until they receive payment. Don’t panic! We are here to help with any discrepancy from the beginning till the end. Any issues, contact us immediately.
Yes, the carrier does come to your door for pickup and delivery as long as the carrier can fit on the street. If your assigned carrier is too big to get into your residential area, then the carrier will try getting as close of an option as possible. The driver will work with you on picking up or delivering at a nearby, well-lit place where the truck can fit and where there are no trees
General Questions
We are proud to offer our customers a wide range of services that are designed to make your life easier. From our online quote and book tool to our door-to-door service, we go above and beyond to make sure your experience with us is a positive one. We have the Knowledge, Experience, and mass network of over 43,000 carriers across the United States. We have direct shipping lanes on popular routes which gives us unbeatable prices that we pass on to our customers.
When you’re ready to get your car transported, the first step is to get a quote. You can get a quote online by filling out our car shipping quote form. Our form will ask you for some basic information about your car and where it’s being shipped to. We’ll then use that information to give you a quote for shipping your car.
After getting a shipping quote, the next step is to book the order. This can be done online or over the phone. Once you have confirmed the order, you will receive a confirmation email with all of the details. If you prefer to book over the phone, just give us a call and a car shipping expert will walk you through the process.
Please contact your dedicated representative or our customer support line. We provide a no-charge cancellation, as long as the vehicle wasn’t dispatched for a carrier to pick up.
You can cancel anytime before the vehicle has been dispatched and receive a refund. Once your order has been dispatched, you can no longer cancel. If you don’t use the truck ordered there is a TONU (Truck Order Not Used) charge. Carrier will be compensated for going to the pickup location.
Also known as BOL. The bill of lading is a crucial document that must be completed before any cargo can move from one point to another. It’s the vehicle inspection report which marks any pre-existing damage on pickup and transport for delivery, as well as documenting any discrepancies after the delivery.
Auto transport brokers are trained to not only secure the best price for your car but to secure a certified and licensed carrier that will ensure that you get reliable service when moving!
Our team is dedicated to meeting your needs, no matter the time or place. We offer extended operating hours so that you can get a dedicated agent that can help with unforeseen issues even after normal business hours. No matter what your concern may be, our customer service team is here and available to ensure that you get the help you need when you need it most.
A dedicated support agent is assigned to each auto transport order from start to finish. You can rest assured that the transport support agent will provide a professional and personalized service for your transport.
An auto transport carrier is a company that transports vehicles from one place to another. They usually have a fleet of trucks and trailers that they use to move cars, trucks, vans, and other types of vehicles. Car carriers rely on brokers to find work for their specific routes.
Most carrier trucks are up to 74 feet long. Which makes it impossible to reach some narrow streets in a residential area. If your assigned carrier is too big to get into your residential area, then the carrier will try getting as close of an option as possible. The driver will work with you on picking up or delivering at a more accessible location like a shopping center or a plaza
Yes, we transport non-running vehicles. Let your agent know that the vehicle is in a non-operable condition so they can source the right carrier.
This option makes all the responsibility fall on the customer when it comes to dropping off and picking up your vehicle. This is different from door-to-door, which will pick up and drop off your car as close and safely to the pickup and delivery address as possible. Usually, terminal-to-terminal takes a bit longer because the carrier needs to wait until their trailer is fully loaded and typically, they make multiple stops on the way. Subsequently, this choice is less expensive in comparison to other options.
Frequently Asked Questions
History of Auto Transport in the USA
Auto Transport Pictures
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